句式库 · 邮件英语 · 外贸英语学习站

开场 · Opening

Thank you for your email of 12 March.

谢谢您 3 月 12 日的邮件。—— 最通用、最不会出错的开场

中性

Thank you for your inquiry about our LED panels.

感谢您对我们 LED 面板的询价。

中性

I'm writing to follow up on my quotation of 6 March.

我写信是想跟进 3 月 6 日发出的报价。

中性

I'm writing from Ningbo … Lighting, following your post on LinkedIn.

我是宁波……照明的，看到您在领英上的帖子后写信给您。—— 开发信开场

中性

Further to our call this morning, here is a summary of what we agreed.

承接今天上午的通话，以下是我们的确认要点。—— 会后复述，防扯皮

偏正式

We refer to your order PO-8821 dated 2 March.

兹提及贵方 3 月 2 日的订单 PO-8821。—— 正式函件写法

偏正式

It was a pleasure meeting you at the Canton Fair last week.

很高兴上周在广交会上见到您。—— 展会后第一封

友好

I hope this email finds you well.

希望您一切顺利。—— 可用但已被用滥，一个月最多用一次

中性

说明目的 · Purpose

I'm writing to confirm the delivery date.

我写信是想确认交期。

中性

The purpose of this email is to update you on the production schedule.

本邮件旨在向您同步生产排期。

偏正式

This is to confirm your order as discussed.

此函确认我们商定的订单。

偏正式

I'd like to clarify one point in your last email.

您上一封邮件里有一点我想确认一下。

中性

Please note that the price list has been revised.

请注意，价目表已更新。

中性

I'm writing on behalf of our QC team regarding the inspection results.

我代表我们质检部门就检验结果致函。

偏正式

请求 · Request

Could you send the artwork in PDF?

能否把包装稿发 PDF 给我？

中性

Would you be able to confirm by Friday?

能否在周五前确认？—— 比 Could you 更软一档

委婉

Please confirm by 20 March so we can book the vessel.

请在 3 月 20 日前确认，以便我们订舱。—— 最有效的请求句式：动作 + 日期 + 理由

直接

I'd be grateful if you could check this with your finance team.

如您能向财务确认此事，我将不胜感激。

偏正式

Could you let me know which specification you need?

能否告知您需要哪种规格？

中性

We'd appreciate your comments on the draft contract by 30 March.

希望您在 3 月 30 日前对合同草稿提出意见。

偏正式

Could you clarify what you mean by "standard export packing"?

能否说明「标准出口包装」具体指什么？

中性

Would you mind resending the file? It didn't come through.

能否麻烦重发一下文件？我这边没收到。

委婉

Please let us know your decision by the end of the week.

请在本周末前告知决定。

直接

If you can share your annual volume, I'll quote a frame price.

如果您能提供年采购量，我可以报框架价。

中性

催促 · Chasing

I'm following up on my email of 6 March.

跟进我 3 月 6 日的邮件。

中性

Just a gentle reminder that the deposit is due on 12 March.

温馨提示：定金到期日为 3 月 12 日。

委婉

Have you had a chance to look at the quotation I sent last week?

上周发的报价您看了吗？—— 第一次跟进用这句

委婉

I haven't heard back — is there anything you need from my side?

还没收到回复——是否有什么需要我这边提供的？—— 把催促变成提供帮助

委婉

Could you confirm the payment date?

能否确认付款日期？—— 要日期，不要「尽快」

中性

We're holding the production slot until Friday; after that we'll need to re-plan.

生产排期为您保留到周五，之后需要重新安排。—— 有真实后果，但不威胁

直接

I'd appreciate an update by the end of the week.

希望本周内能得到进展反馈。

中性

Should I close this file for now, or would you like me to follow up next quarter?

我是先把这件事放着，还是下季度再来跟进？—— 回复率意外地高

委婉

This is my third message on this — could you point me to the right person?

这已是我第三次就此致函——能否告知我该联系谁？—— 换人比继续追同一个人有效

偏硬

致歉 · Apology

I'm sorry to let you know that the ETD has moved to 18 April.

很抱歉通知您，预计开船日推迟到 4 月 18 日。—— 道歉句里要带事实

中性

I apologise for the delay in replying — I was travelling last week.

抱歉回复迟了，上周在外出差。—— 理由一句，别写三句

中性

Unfortunately, we have to postpone the shipment.

很遗憾，我们必须推迟出货。—— Unfortunately 放句首，别放句尾

偏正式

Thank you for your patience while we looked into this.

感谢您在我们核查期间的耐心。

友好

I understand this is frustrating, and I don't want to leave you stuck.

我知道这让您为难，我也不想让您卡在这里。—— 比「抱歉」更有用的一句

委婉

Please accept our apologies for the inconvenience caused.

给您带来不便，敬请谅解。—— 正式函件用，日常邮件略显生硬

偏正式

We've taken steps to make sure this doesn't happen again.

我们已采取措施，避免再次发生。—— 道歉之后必须跟一句「改了什么」

中性

拒绝 · Refusal

I'm afraid we can't accept that price at this quantity.

恐怕这个数量下我们无法接受这个价格。

中性

Unfortunately, we're not able to extend the payment terms beyond 30 days.

很遗憾，付款账期不能超过 30 天。

偏正式

That falls outside our current capacity, I'm afraid.

这超出了我们目前的产能。

中性

We're unable to cover the freight cost on this order.

这单的运费我们无法承担。

偏正式

I'd like to help, but we can't take responsibility for transit damage.

我很想帮忙，但运输途中的损坏不在我们责任范围内。

中性

We can't meet the 15 April date, but we can do 22 April.

4 月 15 日赶不上，但 4 月 22 日可以。—— 拒绝时同时给替代方案

直接

I'm sorry, that specification isn't available in this size.

抱歉，这个尺寸没有该规格。

委婉

We'd rather not commit to exclusivity for a single market at this volume.

这个量级下，我们暂不承诺单一市场独家代理。—— 谈判里的「暂不」，留了余地

中性

议价 · Negotiation

If you can take 1,000 pcs, we can move to USD 11.90.

如果能订到 1000 只，我们可以降到 11.90 美元。—— If you can… we can… 条件交换的骨架

中性

We can meet your target if payment is 100% in advance.

如果全额预付，我们可以做到您的目标价。

中性

There's a 3% gap we can close by extending the lead time to 35 days.

还有 3% 的差距，把交期放到 35 天就能补上。

中性

Could you tell me which part of the price is above your budget?

能否告诉我，价格里哪一部分超出了您的预算？—— 把「太贵了」拆成可谈的结构

委婉

Our best price for this quantity is USD 12.20.

这个数量下我们的最优价是 12.20 美元。

直接

We can offer a 2% discount for orders above 5,000 pcs.

5000 只以上可以给 2% 折扣。

中性

Would a mixed container work? That would spread the freight.

拼柜可以吗？这样可以摊薄运费。

中性

Let's split the difference — USD 12.05, and we cover the setup cost.

我们各让一步——12.05 美元，模具费我们承担。

委婉

If we shorten the warranty to two years, we can reach USD 11.80.

如果质保缩短到两年，可以做到 11.80 美元。

中性

I'd rather not cut the price; I'd rather take cost out of the specification.

与其降价，我更愿意从配置里减成本。—— 拒绝降价的立场句

偏硬

确认与承诺 · Confirm

We confirm receipt of your deposit.

已收到您的定金。—— 比 We have received 更干脆

偏正式

This is to confirm that production started on 12 March.

此确认生产已于 3 月 12 日开始。

偏正式

Everything is on schedule; ETD remains 8 April.

一切按计划进行，预计开船日仍为 4 月 8 日。—— 主动报进度，客户就不来问

中性

We'll send the shipping documents within 48 hours of departure.

开船后 48 小时内我们会寄出单据。

中性

Confirmed — 1,000 pcs at USD 11.90, FOB Ningbo.

确认：1000 只，11.90 美元，宁波离岸价。—— 复述式确认，防误解

中性

Please treat this email as our written confirmation.

请将本邮件视为我们的书面确认。

偏正式

I've noted your change and updated the PI accordingly.

已记录您的变更，并相应更新了 PI。

中性

We'll hold the price until 25 March as agreed.

按约定，价格保留至 3 月 25 日。

中性

附件与文件 · Attachments

Please find attached our quotation for the 1,000 pcs.

附上 1000 只的报价单。—— 现代写法，比 Enclosed please find 自然

中性

I've attached the PI and the packing list.

附上 PI 和装箱单。

中性

Attached are the inspection photos taken this morning.

附上今早拍摄的验货照片。

中性

The file is 4 MB — let me know if it doesn't arrive.

文件 4MB，如未收到请告知。

友好

I'm resending the invoice; the previous email may have gone to spam.

重新发送发票，上一封可能进了垃圾邮件。

中性

You'll find the bank details on page 2 of the PI.

银行信息在 PI 第 2 页。

中性

I'll send the originals by courier tomorrow and share the tracking number.

明天快递寄出正本，并把快递单号发给您。

中性

结尾 · Closing

Please confirm by 20 March so we can book the vessel.

请在 3 月 20 日前确认，以便我们订舱。

直接

I look forward to your comments on the draft.

期待您对草稿的意见。

偏正式

Let me know which option works and I'll action it today.

告诉我哪个方案可行，我今天就办。—— 承诺一个即时动作

友好

If the timing isn't right, just tell me when to check back.

如果时机不合适，告诉我什么时候再来问就好。—— 给沉默留出口

委婉

No action needed from your side — I'll update you once the goods are on board.

您这边无需操作，货上船后我会同步。—— 让客户放心的结尾

友好

I'm happy to go through this on a short call if that's easier.

如果更方便，我可以电话里简单过一遍。

友好

Thanks for your continued support.

感谢您一直以来的支持。—— 老客户专用

友好

Looking forward to hearing from you.

期待您的回复。—— 注意是 hearing，不是 hear

中性

Any questions, just let me know.

有任何问题告诉我。—— 比 please feel free to contact me 简洁

友好

澄清与纠错 · Clarify

Just to make sure I've understood: you need 500 pcs in black and 500 in white — is that right?

确认一下我的理解：500 只黑色、500 只白色，对吗？—— 复述 + 提问，最稳

友好

Do you mean the 4000K version or the 5000K?

您是指 4000K 还是 5000K 版本？

中性

I may have misunderstood — are you asking for a price for 3,000 pcs or for the full year?

我可能理解有误——您是要 3000 只的价格，还是全年的？

委婉

To avoid any mix-up, could you confirm the delivery address?

为避免弄错，能否确认收货地址？

中性

Let me rephrase that — what I meant was a 25-day lead time from deposit, not from order.

我重新表述一下：25 天是从收到定金起算，不是从下单起算。

中性

If I've got this wrong, please correct me.

如果我理解错了，请纠正我。—— 主动认错，比装懂安全

委婉

For clarity, the price quoted does not include the remote-area surcharge.

为清楚起见，所报价格不含偏远地区附加费。

偏正式

关系维护 · Relationship

I hope you had a good holiday.

希望您假期过得愉快。—— 节后第一封的开场

友好

Congratulations on the new facility — I saw the announcement last week.

恭喜新工厂落成，上周看到公告了。—— 有具体由头的祝贺才算真诚

友好

Thank you for the hospitality during our visit; the team really appreciated it.

感谢您在我们拜访期间的招待，同事们都很感激。

友好

How is the new line performing?

新产线运行得怎么样？—— 复购前最自然的开场

友好

Wishing you and your team a happy New Year.

祝您和团队新年快乐。—— 注意对方节日，别发错

友好

It was good to see you again at the fair.

展会上再次见到您很高兴。

友好

Thanks for the quick turnaround on the samples — much appreciated.

样品处理得这么快，非常感谢。

友好

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